We hope you love your Handmade by Kunbi purchase. If something isn’t quite right, please get in touch and we’ll be happy to help.
If you change your mind about an eligible physical product, you can return it within 30 days of receiving your order for a refund or, where available, an exchange.
Returned items should be unused, in their original condition and free from signs of wear, damage or alteration.
To start a return, please contact us through our Contact page and include your order number. We’ll send you the return instructions and return address.
Unless the item is faulty, damaged or incorrect, return postage is your responsibility. We recommend using a tracked service and keeping proof of postage.
For international returns, please complete any customs paperwork accurately and mark the parcel as a returned item where appropriate. Any return postage or customs costs for a change-of-mind return are your responsibility.
Once we receive and check your return, we’ll issue your refund to the original payment method.
Where required, your refund will also include the cost of our standard delivery option. If you chose a more expensive or upgraded delivery service, the extra amount paid for that upgrade will not normally be refunded.
Please allow a little additional time for your bank or payment provider to process the refund after we have issued it.
If stock is available, we may be able to exchange a physical item for another colour or design.
Please contact us before returning anything if you would prefer an exchange. If the replacement item is unavailable, we’ll offer a refund instead.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning an item for exchange. If there is an additional delivery cost for sending the replacement, we’ll let you know before arranging the exchange.
If your order arrives faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible with your order number and details of the issue.
We may ask for photographs so we can resolve the problem as quickly as possible.
Depending on the issue, we’ll arrange an appropriate replacement, refund or other solution.
All Handmade by Kunbi knitting and crochet patterns are supplied as digital PDF downloads.
Digital pattern purchases are non-refundable. Because digital files are supplied electronically and cannot be physically returned, all digital pattern sales are final.
Please check that you are purchasing the correct pattern before completing your order.
If you have a problem downloading or accessing your purchased pattern, please contact us and we’ll be happy to help.
If there is a genuine problem with the digital file itself, please get in touch so we can resolve it.
Items bought during a sale or promotion can still be returned if they meet the conditions in this policy.
A reduced price does not affect your rights if an item is faulty, damaged, incorrect or not as described.
Please contact us through our Contact page and include:
If an item is faulty, damaged or incorrect, photographs may help us resolve the issue more quickly.
Please wait for our return instructions before sending anything back.
Your legal rights are not affected by this policy.
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