At Handmade by Kunbi, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your personal data.
Handmade by Kunbi is a UK-based independent creative business selling knitting and crochet patterns, craft accessories and related products.
If you have any questions about this Privacy Policy or how we use your personal information, please use our Contact page or email orders@handmadebykunbi.com.
When you use our website or place an order, we may collect information such as:
We only collect information that is reasonably necessary to operate our website, process orders and provide our services.
We may use your personal information to:
Under UK data protection law, we need a lawful reason for using your personal information.
For most customer orders, we process your information because it is necessary to perform our contract with you – for example, to take your order, receive payment and deliver your purchase.
We may also process information where necessary to comply with a legal obligation, such as maintaining financial and tax records.
In some circumstances, we may use information where we have a legitimate interest, for example to protect our website, prevent fraud, respond to customer enquiries or improve our services, provided those interests do not override your rights.
Where we rely on your consent, for example for marketing emails or certain non-essential cookies, you can withdraw that consent at any time.
Payments made through our website are processed by third-party payment providers such as Stripe and PayPal.
We do not normally receive or store your full debit or credit card details. Payment providers process that information securely in accordance with their own privacy policies and security requirements.
We may receive limited information from them relating to your payment, such as confirmation that payment has been made, the amount paid and transaction details.
If you purchase a physical product, we may share the information necessary to deliver your order with delivery and fulfilment providers, including Royal Mail.
This may include your name, delivery address, contact information and relevant customs information for international orders.
We only share the information reasonably necessary to fulfil your order.
Our online shop uses WordPress and WooCommerce.
When you browse the website, create an account or place an order, information may be processed through these systems so that we can operate the shop, maintain customer accounts, process orders and provide digital downloads.
When you purchase a digital knitting or crochet pattern, we may retain information relating to your purchase and download access.
This enables us to provide access to your pattern, confirm your purchase and assist you if you experience problems accessing your download.
If you contact us through our website or by email, we will use the information you provide to respond to your enquiry.
We may retain correspondence where reasonably necessary for customer service, order records, resolving disputes or meeting legal obligations.
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function properly, for example to remember items in your basket or allow you to complete checkout.
Other cookies may be used for analytics, website functionality or marketing.
Where consent is required for non-essential cookies, we will ask for your permission before using them.
You can also manage cookies through your browser settings.
If you choose to subscribe to marketing emails, we may use your name and email address to send you news, product updates, offers or other Handmade by Kunbi communications.
Our email marketing is managed through Flodesk, which processes subscriber information on our behalf so that we can send and manage email communications.
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.
Buying something from Handmade by Kunbi does not automatically mean that you have agreed to receive marketing emails.
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
These organisations may process personal information on our behalf or under their own legal responsibilities.
Some of the companies and technology services we use may process personal information outside the UK.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and tax requirements.
For example, order and transaction records may be retained for the period required for accounting and tax purposes.
Other information, such as customer enquiries, may be deleted when it is no longer reasonably necessary to keep it.
We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law may give you rights over your personal information, including the right to:
Not all of these rights apply in every situation.
If you would like to exercise any of these rights, please use our Contact page or email orders@handmadebykunbi.com.
If you have concerns about how we use your personal information, please contact us first and we’ll do our best to resolve the issue.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
We may update this Privacy Policy from time to time, for example if our website, services or legal obligations change.
The latest version will always be published on this page.
Error: No feed found.
Please go to the Instagram Feed settings page to create a feed.
